These details help set clear expectations before we start a project.
Shipping and pickup options
Available shipping methods, costs, and destinations are confirmed with your project quote or order. We ship orders with tracking when shipment is arranged through our carriers. Pickup may be available by appointment after your order is ready.
Production time versus transit time
Production time is separate from shipping transit time. Estimated ship dates depend on artwork approval, materials, order size, and scheduling. Carrier transit estimates can change due to weather, routing, or other events beyond our control.
Tracking and delivery
When tracking is available, we will provide tracking information through the agreed contact method. Please verify your shipping address before the order ships. If a package is returned because an address was incomplete or incorrect, additional shipping charges may apply after we discuss the options with you.
Lost or damaged shipments
Please report a shipment that arrives damaged, or appears lost, within 5 days of the expected or recorded delivery date when reasonably possible. Include the order reference and photos of damaged goods or packaging if available so we can review the issue and work with the carrier. This reporting request does not limit rights that apply under law.
Local pickup
Pickup is by appointment only. We will provide the available location and collection instructions when your order is ready. Please wait for confirmation before traveling to collect a project.
Shipping questions
For shipping charges, deadlines, pickup arrangements, or delivery problems, contact sales@ikonicprintshop.com.
Reach our team directly by email.